Due to the extremely harsh external application environment, product failure is the most common problem in product application. Pu Ran has developed a standard analysis process for product failure issues to ensure that customers can find the root cause of product failure in the shortest possible time.
In practical applications, products may encounter various technical and non-technical application problems. After receiving feedback from customers about application problems, the FAE/AE/Quality department of Puran follows the Puran customer complaint analysis process, categorizes and analyzes problems in a timely manner, provides solutions, and verifies them, ultimately solving problems for customers and improving customer satisfaction.